The internet, by its nature, is built on a structure with vast boundaries, carrying the risk of exposure to malicious attacks such as fraud, deception, virus infections, unauthorized access, and theft of passwords and personal information.

PayFi Payment Systems LLC has taken all measures enabled by technology to minimize these risks. As a conscious internet user, being informed about the topics we specify below and taking your precautions will allow you to benefit more securely from the transactions you perform over the internet.

• The green lock icon in the address bar of the internet browser indicates that our site is secure and can be used safely by PayFi Payment Systems LLC.
• Do not trust links on other websites or in emails. Do not use these links for access.
• When you want to access your account through our website, a one-time SMS password is sent to your phone. If you experience any issues with receiving the SMS password on your mobile phone, immediately call our call center at (994) 12 597 4872 and your GSM operator.
• You must protect and keep your card number and password confidential. PayFi Payment Systems LLC is not responsible for any damages and losses that may arise from the use of your password by third parties. Your rights and responsibilities as a user are included in the framework agreement you signed with our company.
• To avoid fraud attempts, do not share your card password with anyone, including company personnel. In case of suspected fraud, you should immediately call our call center at (994) 12 597 4872 to report the situation.
• Do not carry your information written in your wallet or bag. Always memorize and do not store documents containing password information in places accessible to others.
• Be mindful of people watching your keyboard or screen while logging in.
• PayFi Payment Systems LLC never sends emails asking for passwords, personal information, or requesting updates from its customers.
• In case your card or phone to which the SMS password is sent is lost, stolen, or taken for any reason, you must immediately call our call center at (994) 12 597 4872 to report it.
• You can report your complaints about service disruptions by calling our call center at (994) 12 597 4872 or through the "Contact" section on our website.
• You can access information, announcements, and warnings related to the provided services, interruptions, and updates on our website or by calling our call center at (994) 12 597 4872.
• Do not trust information received from any channel other than our website or our call center at (994) 12 597 4872.

Current Virus Attacks

Your computers, smartphones, and tablets can be exposed to viruses through various means:

• Fake email links,
• Fake page links listed in search engines,
• Unsafe advertisements and sponsored links on websites,
• Links in SMS messages that appear to be sent by PayFi,
• Fake applications downloaded from app stores,
• Do not download applications from sources other than official stores for your mobile phone and tablet. Disable permissions that allow installing applications from untrusted or unknown sources on your mobile device.
• Fake emails designed to spread viruses may indicate a high amount of unpaid bills and request opening a link in the attachment of the email to view the bill details. Do not trust such emails and do not open the attached files.
• Always install antivirus software on your computer.